Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; SOUTH PLAINFIELD (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health/dental/vision benefits

Job summary

Marshalls at The TJX Companies, Inc. in South Plainfield, NJ is seeking a front-end leader to promote a superior customer experience and supervise store associates. You will train staff, manage registers, support POS coverage, and ensure safety and adherence to policies.

Join a Fortune 100 off-price retailer dedicated to growth, diversity, and a strong team environment. The role requires a flexible schedule, including nights and weekends, with opportunities to grow in retail leadership.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Skills

Communication skills

Organizational skills

merchandising

Multi-tasking

Team player

Training others

Flexible availability

Job description

Marshalls at The TJX Companies, Inc. in South Plainfield, NJ is seeking a front-end leader to promote a superior customer experience and supervise store associates. You will train staff, manage registers, support POS coverage, and ensure safety and adherence to policies.

Join a Fortune 100 off-price retailer dedicated to growth, diversity, and a strong team environment. The role requires a flexible schedule, including nights and weekends, with opportunities to grow in retail leadership.