Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Sevierville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health and wellness benefits

Employee referral bonuses

Credit union access

Job summary

The TJX Companies, Inc. is seeking a Store Leader at TJ Maxx in Sevierville, TN to promote an outstanding customer experience and lead a team of associates across front-end operations. The role focuses on service excellence, training, and adherence to company policies to drive loyalty programs and store performance.

You will train associates, coordinate POS coverage, and partner with management to maintain a safe, organized store while supporting promotional initiatives and labor compliance.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Team player, able to train others

Responsibilities

• Promotes an excellent customer experience and leads by example
• Oversees front-of-store associates and cash-wrap efficiency
• Trains and mentors associates on front-end principles and loyalty programs
• Allocates registers, coordinates breaks, and supports POS coverage
• Handles customer concerns and maintains store standards
• Ensures adherence to labor laws, policies, and procedures
• Promotes safety, shrink reduction, and store cleanliness
• Supports management with priority setting and progress updates

Skills

Leadership

Customer service

Mentoring

Merchandising

Communication

Multi-tasking

Teamwork

Training

Job description

The TJX Companies, Inc. is seeking a Store Leader at TJ Maxx in Sevierville, TN to promote an outstanding customer experience and lead a team of associates across front-end operations. The role focuses on service excellence, training, and adherence to company policies to drive loyalty programs and store performance.

You will train associates, coordinate POS coverage, and partner with management to maintain a safe, organized store while supporting promotional initiatives and labor compliance.