Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Bel Air (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Career development

Job summary

The TJX Companies, Inc. is seeking a Store Lead at TJ Maxx in Bel Air, MD to promote an excellent customer experience and oversee front-of-store associates. You will model outstanding service, train staff on front-end principles, and support loyalty programs while maintaining a clean, organized store.

You will also assist with scheduling, coaching, and ensuring compliance with labor laws and company policies. A strong merchandising sense and teamwork are essential.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong merchandising knowledge
• Excellent communication and organizational skills
• Able to train others

Responsibilities

• Creates a positive customer experience
• Promotes loyalty programs
• Trains and mentors associates
• Assigns registers and coordinates breaks
• Addresses customer concerns promptly
• Ensures adherence to labor laws and store policies
• Promotes safety and a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Job description

The TJX Companies, Inc. is seeking a Store Lead at TJ Maxx in Bel Air, MD to promote an excellent customer experience and oversee front-of-store associates. You will model outstanding service, train staff on front-end principles, and support loyalty programs while maintaining a clean, organized store.

You will also assist with scheduling, coaching, and ensuring compliance with labor laws and company policies. A strong merchandising sense and teamwork are essential.