Retail Front-End Leader: Training & Customer Experience

The TJX Companies, Inc.; Knoxville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Health insurance options

Paid holidays

Job summary

TJ Maxx in Knoxville is seeking a front-of-store leader to promote an outstanding customer experience. You will supervise Associates, drive loyalty programs, and ensure a clean, organized store while training others to deliver exceptional service.

Key requirements include 1 year of retail experience with 6 months in a leadership role, strong merchandising knowledge, and the ability to multi-task and communicate effectively with the team.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Merchandising

Leadership

Multi-tasking

Communication

Team player

Tools

POS systems

Job description

TJ Maxx in Knoxville is seeking a front-of-store leader to promote an outstanding customer experience. You will supervise Associates, drive loyalty programs, and ensure a clean, organized store while training others to deliver exceptional service.

Key requirements include 1 year of retail experience with 6 months in a leadership role, strong merchandising knowledge, and the ability to multi-task and communicate effectively with the team.