Store Front-End Leader: Customer Experience & Training

The TJX Companies, Inc.; Johnson City (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Job summary

TJ Maxx Johnson City store is seeking a front-end supervisor to oversee Associates, deliver prompt, courteous service, and promote loyalty programs. You’ll lead by example, maintain a clean, organized store, and model outstanding customer service for every guest.

Qualified candidates bring retail experience, merchandising know-how, multitasking ability, and strong communication and organizational skills. You’ll train others, work flexible hours including nights and weekends, and contribute to a

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Team leadership

Training others

Job description

TJ Maxx Johnson City store is seeking a front-end supervisor to oversee Associates, deliver prompt, courteous service, and promote loyalty programs. You’ll lead by example, maintain a clean, organized store, and model outstanding customer service for every guest.

Qualified candidates bring retail experience, merchandising know-how, multitasking ability, and strong communication and organizational skills. You’ll train others, work flexible hours including nights and weekends, and contribute to a