Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Santa Rosa (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Credit union

Referral bonuses

Life insurance

Job summary

The TJ Maxx store in Santa Rosa, CA is seeking a front-of-store leader to drive an excellent customer experience and guide a team of Associates. You will model strong service, promote loyalty programs, train staff, and coordinate POS coverage while ensuring store standards and safety.

This role requires flexibility to work nights/weekends and the ability to train others. Ideal candidates have retail experience with leadership exposure and a solid grasp of merchandising.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail

Responsibilities

• Promotes an excellent customer experience and oversees front-of-store operations
• Leads by example, engaging with customers and promoting loyalty programs
• Trains and mentors Associates on front-end principles
• Assigns registers, coordinates breaks, and ensures POS coverage
• Addresses customer concerns promptly and maintains store standards
• Ensures adherence to labor laws, policies, and procedures
• Supports safety programs and shrink reduction efforts
• Partners with management on training needs and performance feedback

Skills

Retail leadership

Customer service

Team training

Merchandising

Multi-tasking

Communication

Organizational skills

Problem solving

Job description

The TJ Maxx store in Santa Rosa, CA is seeking a front-of-store leader to drive an excellent customer experience and guide a team of Associates. You will model strong service, promote loyalty programs, train staff, and coordinate POS coverage while ensuring store standards and safety.

This role requires flexibility to work nights/weekends and the ability to train others. Ideal candidates have retail experience with leadership exposure and a solid grasp of merchandising.