Customer Experience Lead - Front End (Retail)

TJX; Encinitas (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays

Paid vacation

Job summary

TJ Maxx in Encinitas is seeking a front-of-store leader to deliver an exceptional customer experience and mentor Associates. You will promote loyalty programs, train team members, and ensure store standards while complying with labor laws.

This role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to manage multiple tasks while maintaining high attention to detail.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication

Adaptability

Team player

Training others

Job description

TJ Maxx in Encinitas is seeking a front-of-store leader to deliver an exceptional customer experience and mentor Associates. You will promote loyalty programs, train team members, and ensure store standards while complying with labor laws.

This role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to manage multiple tasks while maintaining high attention to detail.