Customer Experience Lead - Front End & Training

TJX; Santa Rosa (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

EAP

Health-related discounts

401(k) contributions

Job summary

TJX Companies’ TJ Maxx Store in Santa Rosa, CA is seeking a frontline leader to promote an excellent customer experience and supervise store operations. You will mentor associates, coordinate POS coverage, and support loyalty programs while maintaining a clean, organized store environment.

The role requires strong communication, teamwork, and merchandising knowledge, with a flexible schedule including nights and weekends. Prior retail leadership is preferred.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to multitask and adapt to changes.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Oversee a team at front of store and manage POS coverage.
• Train and mentor Associates on front-end principles and customer service.

Skills

Leadership

Customer service

Communication

Teamwork

Merchandising

Job description

TJX Companies’ TJ Maxx Store in Santa Rosa, CA is seeking a frontline leader to promote an excellent customer experience and supervise store operations. You will mentor associates, coordinate POS coverage, and support loyalty programs while maintaining a clean, organized store environment.

The role requires strong communication, teamwork, and merchandising knowledge, with a flexible schedule including nights and weekends. Prior retail leadership is preferred.