Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Santa Rosa (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid holidays

Job summary

The TJ Maxx team in Santa Rosa is seeking a front-end supervisor to promote an excellent customer experience and lead Associates on the sales floor. You will model service excellence, manage POS coverage, and coach staff on loyalty programs.

Qualifications include 1 year of retail and 6 months of leadership experience, with strong communication and organizational skills. A flexible schedule and commitment to store goals are essential.

Qualifications

• Flexible schedule and willingness to work nights/weekends.
• Strong merchandising knowledge and ability to apply it in-store.
• Ability to multi-task and manage competing priorities.
• Clear communication with customers and teammates.
• Excellent organizational skills and attention to detail.
• Experience in leading a team or shift.
• Ability to train and mentor Associates on front-end processes.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead by example with courteous service and store standards.
• Coordinate POS coverage and breaks for Associates.
• Address customer concerns promptly and professionally.
• Ensure tasks are executed according to store plan and priorities.
• Provide feedback and recognize good performance.

Skills

Flexible schedule

Merchandising basics

Multi-tasking

Communication skills

Organizational skills

Team leadership

Training others

Job description

The TJ Maxx team in Santa Rosa is seeking a front-end supervisor to promote an excellent customer experience and lead Associates on the sales floor. You will model service excellence, manage POS coverage, and coach staff on loyalty programs.

Qualifications include 1 year of retail and 6 months of leadership experience, with strong communication and organizational skills. A flexible schedule and commitment to store goals are essential.