Front End Customer Experience Lead & Trainer

The TJX Companies, Inc.; Orlando (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision

Job summary

Marshalls is seeking a front-of-store leader to oversee Associates, promote an outstanding customer experience, and drive loyalty program participation. You will train team members, manage POS coverage, and ensure a clean, safe store environment in a fast-paced retail setting.

This role requires the ability to multitask, strong merchandising know-how, and solid communication and organizational skills. Flexible scheduling including nights and weekends is expected.

Qualifications

• At least 1 year of retail experience and 6 months of leadership experience.
• Strong merchandising knowledge and customer service skills.
• Ability to train others and lead a team.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates.
• Lead by example, train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, coordinate breaks, and ensure POS coverage as needed.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure adherence to labor laws, policies, and store procedures.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team leadership

Job description

Marshalls is seeking a front-of-store leader to oversee Associates, promote an outstanding customer experience, and drive loyalty program participation. You will train team members, manage POS coverage, and ensure a clean, safe store environment in a fast-paced retail setting.

This role requires the ability to multitask, strong merchandising know-how, and solid communication and organizational skills. Flexible scheduling including nights and weekends is expected.