Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Garden Grove (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

Marshalls at USA Marshalls Store 0336 Garden Grove CA is seeking a Front End Leader to oversee customer service excellence, supervise Associates, and promote loyalty programs. The role emphasizes coaching, training, and maintaining a safe, organized store environment.

The position requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task with effective communication and teamwork. Growth opportunities exist within TJX’s family of brands.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Job description

Marshalls at USA Marshalls Store 0336 Garden Grove CA is seeking a Front End Leader to oversee customer service excellence, supervise Associates, and promote loyalty programs. The role emphasizes coaching, training, and maintaining a safe, organized store environment.

The position requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multi-task with effective communication and teamwork. Growth opportunities exist within TJX’s family of brands.