Customer Experience Lead - Front End & Training

National Black MBA Association; Fort Smith, Northern (AR, KY); Hybrid; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Job summary

Marshalls is seeking a Front End Leader to supervise associates, promote an excellent customer experience, and support loyalty programs. You will model outstanding service, train team members, and coordinate POS coverage while maintaining store standards in Fort Smith, Arkansas.

The role requires flexible scheduling including nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Competitive pay and benefits accompany the position.

Qualifications

• Demonstrates strong customer service and leadership skills.
• Experience with merchandising and store operations is preferred.
• Willingness to train and mentor Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Train and coach Associates on loyalty programs and customer interactions.
• Ensure compliance with labor laws and store policies.
• Maintain store cleanliness, organize tasks, and manage POS coverage.

Skills

Customer service

Merchandising

Multitasking

Leadership

Job description

Marshalls is seeking a Front End Leader to supervise associates, promote an excellent customer experience, and support loyalty programs. You will model outstanding service, train team members, and coordinate POS coverage while maintaining store standards in Fort Smith, Arkansas.

The role requires flexible scheduling including nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Competitive pay and benefits accompany the position.