Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Portland (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The TJX Companies, Inc. is hiring for a front-end leadership role in Portland, TX. You will oversee Associates at the front of the store, ensure a prompt, courteous customer experience, promote loyalty programs, and model outstanding customer service.

Applicants should have at least 1 year of retail experience and 6 months in leadership, with strong communication, merchandising knowledge, and multi-tasking abilities. Flexible schedule including nights and weekends is required.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Attention to detail

Team player

Train others

Job description

The TJX Companies, Inc. is hiring for a front-end leadership role in Portland, TX. You will oversee Associates at the front of the store, ensure a prompt, courteous customer experience, promote loyalty programs, and model outstanding customer service.

Applicants should have at least 1 year of retail experience and 6 months in leadership, with strong communication, merchandising knowledge, and multi-tasking abilities. Flexible schedule including nights and weekends is required.