Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

The TJX Companies, Inc. seeks a Front-of-Store Leader at our Oklahoma City area location. You will guide Associates to deliver exceptional customer service, lead front-end operations, and promote loyalty programs while maintaining a clean, organized store.

Candidates should have retail experience with leadership exposure, strong communication, and an ability to train peers. Flexible scheduling including nights and weekends is required.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge.
• Able to multitask effectively.
• Excellent communication and organization.
• Able to adapt to changing directions or unexpected situations.
• Team player with peers and supervisors.
• Ability to train others.
• 1 year retail experience and 6 months in leadership.

Responsibilities

• Promote an excellent customer experience.
• Oversee front-of-store Associates and assign tasks.
• Train and mentor Associates on front-end principles.
• Promote loyalty programs to customers.
• Assign registers and coordinate breaks for Associates.
• Address customer concerns promptly to ensure satisfaction.
• Ensure tasks are executed according to store plan and priorities.
• Communicate priorities with management and provide progress updates.

Skills

Flexible schedule

Merchandising basics

Multi-tasking

Communication skills

Adaptability

Team player

Train others

Retail leadership (1y)

Job description

The TJX Companies, Inc. seeks a Front-of-Store Leader at our Oklahoma City area location. You will guide Associates to deliver exceptional customer service, lead front-end operations, and promote loyalty programs while maintaining a clean, organized store.

Candidates should have retail experience with leadership exposure, strong communication, and an ability to train peers. Flexible scheduling including nights and weekends is required.