Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Nashville (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision insurance

Paid holidays

Job summary

Marshalls in Nashville, part of The TJX Companies, Inc., is hiring to promote an exceptional customer experience and lead a team at the front of the store. Responsibilities include supervising Associates, training on front-end principles, and promoting loyalty programs while maintaining a clean, organized store.

The role requires strong merchandising understanding, excellent communication, and the ability to multitask and adapt to changing priorities.

Qualifications

• 1 year retail experience or similar
• 6 months of leadership experience
• Strong merchandising understanding
• Excellent communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Supports and participates in store shrink reduction goals and programs

Skills

Multi-tasking

Communication

Organizational skills

Train others

Job description

Marshalls in Nashville, part of The TJX Companies, Inc., is hiring to promote an exceptional customer experience and lead a team at the front of the store. Responsibilities include supervising Associates, training on front-end principles, and promoting loyalty programs while maintaining a clean, organized store.

The role requires strong merchandising understanding, excellent communication, and the ability to multitask and adapt to changing priorities.