Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Mundelein (IL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

HSA

Life insurance

Paid holidays

Job summary

TJ Maxx at The TJX Companies, Inc. is hiring a role focused on promoting an excellent customer experience and leading front-of-store operations in Mundelein, IL.

The position involves engaging with customers, supervising Associates, and promoting loyalty programs while maintaining a clean, organized store environment. The ideal candidate will have 1 year of retail experience with at least 6 months in a leadership capacity, strong merchandising knowledge, and excellent communication skills.

Qualifications

• Flexible schedule, including nights and weekends
• Strong merchandising understanding
• Strong communication and organizational skills
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx at The TJX Companies, Inc. is hiring a role focused on promoting an excellent customer experience and leading front-of-store operations in Mundelein, IL.

The position involves engaging with customers, supervising Associates, and promoting loyalty programs while maintaining a clean, organized store environment. The ideal candidate will have 1 year of retail experience with at least 6 months in a leadership capacity, strong merchandising knowledge, and excellent communication skills.