Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Rhinelander (WI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) matching

Paid holidays

Job summary

The TJ Maxx team at The TJX Companies, Inc. in Rhinelander, WI is hiring for a front-of-store leadership role. You will oversee Associates, coach on front-end principles, and drive a positive customer experience while promoting loyalty programs.

Responsibilities include scheduling registers, guiding POS coverage, and addressing customer concerns. The role emphasizes teamwork, compliance with policies, and safety, with a focus on mentorship and opportunity for growth.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and coaches Associates on front end principles and personalizing the customer experience.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns promptly, ensuring a positive customer experience.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and maintains a safe environment.

Skills

Customer service

Leadership

Merchandising

Communication

Job description

The TJ Maxx team at The TJX Companies, Inc. in Rhinelander, WI is hiring for a front-of-store leadership role. You will oversee Associates, coach on front-end principles, and drive a positive customer experience while promoting loyalty programs.

Responsibilities include scheduling registers, guiding POS coverage, and addressing customer concerns. The role emphasizes teamwork, compliance with policies, and safety, with a focus on mentorship and opportunity for growth.