Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Manassas (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The Marshalls team at The TJX Companies, Inc. in Manassas, VA is seeking a front-end leader to promote an exceptional customer experience, oversee Associates at the front of the store, ensure effective POS coverage, and actively promote loyalty programs.

You will train and coach Associates on front-end principles, communicate priorities to the team, uphold labor laws and store policies, and collaborate with management to drive sales and shrink-reduction goals while maintaining a safe, welcoming

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising understanding.
• Excellent communication and organizational skills.

Responsibilities

• Promotes an excellent customer experience and loyalty program promotion.
• Oversees front-of-store Associates and manages POS coverage.
• Trains and mentors Associates on front-end procedures.
• Ensures adherence to labor laws, policies, and safety.
• Addresses customer concerns promptly and maintains store standards.

Skills

Customer service

Retail leadership

Training

Communication

Team management

Merchandising

Job description

The Marshalls team at The TJX Companies, Inc. in Manassas, VA is seeking a front-end leader to promote an exceptional customer experience, oversee Associates at the front of the store, ensure effective POS coverage, and actively promote loyalty programs.

You will train and coach Associates on front-end principles, communicate priorities to the team, uphold labor laws and store policies, and collaborate with management to drive sales and shrink-reduction goals while maintaining a safe, welcoming