Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Durham (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid time off

Disability insurance

Job summary

Marshalls at The TJX Companies, Inc. in Durham is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates at the store.

You will model outstanding service, ensure prompt, courteous interactions, and maintain an organized, safe environment while supporting loyalty programs and store goals. The role requires 1 year of retail experience and 6 months of leadership, strong communication, multitasking, and mentoring skills.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers and coordinates breaks; supports POS coverage needs.
• Addresses customer concerns promptly to ensure a positive experience.

Skills

Retail leadership

Customer service

Merchandising

Communication

Team training

Job description

Marshalls at The TJX Companies, Inc. in Durham is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates at the store.

You will model outstanding service, ensure prompt, courteous interactions, and maintain an organized, safe environment while supporting loyalty programs and store goals. The role requires 1 year of retail experience and 6 months of leadership, strong communication, multitasking, and mentoring skills.