Customer Experience Lead - Front-End & Training

Winners Merchants International, L.P.; La Verne (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) contributions

Paid holidays/vacation

Job summary

Marshalls, part of TJX Companies, seeks a front-end leader to ensure outstanding customer experiences and team guidance at our La Verne location. You will train Associates, manage POS coverage, and uphold store standards while promoting loyalty programs. The role requires flexibility, strong merchandising know-how, and teamwork.

You will mentor staff, respond to customer needs, and collaborate with management to meet safety and program goals. Join a Fortune 100 retailer delivering value daily.

Qualifications

• Strong customer service mindset and ability to engage customers.
• Understanding of merchandising techniques and store presentation.
• Clear communication with customers and team members.
• Ability to lead, mentor, and train Associates on store front-end tasks.

Responsibilities

• Promote an excellent customer experience and lead front-of-store activities.
• Train and mentor Associates on front end practices and loyalty programs.
• Coordinate POS coverage and breaks, ensuring smooth operations.
• Address customer concerns promptly and maintain store standards.
• Support management in achieving safety, shrink, and policy goals.

Skills

Customer service

Merchandising

Communication

Leadership

Training

Tools

POS systems

Job description

Marshalls, part of TJX Companies, seeks a front-end leader to ensure outstanding customer experiences and team guidance at our La Verne location. You will train Associates, manage POS coverage, and uphold store standards while promoting loyalty programs. The role requires flexibility, strong merchandising know-how, and teamwork.

You will mentor staff, respond to customer needs, and collaborate with management to meet safety and program goals. Join a Fortune 100 retailer delivering value daily.