Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Gilford (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health care

Paid holidays/vacation/sick

Scholarship program

Job summary

TJ Maxx is hiring at our Gilford, NH location to lead frontline teams and promote an exceptional customer experience. You will coach Associates, manage register coverage, and support loyalty promotions while maintaining a clean, organized store.

The role emphasizes hands-on leadership and strong communication with management. Ideal candidates bring at least 1 year in retail and 6 months in a leadership capacity, plus robust merchandising knowledge and multitasking ability.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong merchandising knowledge and attention to detail.
• Ability to train others and lead by example.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Oversee front-of-store Associates and ensure prompt, courteous service.
• Train and mentor Associates on front-end principles and POS coverage.
• Assign registers, coordinate breaks, and respond to coverage needs.
• Address customer concerns promptly and maintain store cleanliness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote safety, shrink reduction, and overall store goals.

Skills

Leadership

Customer service

Communication

Teamwork

Merchandising techniques

Multi-tasking

Tools

POS systems

Job description

TJ Maxx is hiring at our Gilford, NH location to lead frontline teams and promote an exceptional customer experience. You will coach Associates, manage register coverage, and support loyalty promotions while maintaining a clean, organized store.

The role emphasizes hands-on leadership and strong communication with management. Ideal candidates bring at least 1 year in retail and 6 months in a leadership capacity, plus robust merchandising knowledge and multitasking ability.