Front End Experience Lead & Team Trainer

The TJX Companies, Inc.; Nashua (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Employee assistance program

Job summary

TJ Maxx in Nashua, NH seeks a frontline leader to promote an excellent customer experience. You will oversee a team of Associates at front of store, ensure prompt service, and support loyalty programs while maintaining a clean, organized selling floor.

Responsibilities include training Associates, managing POS coverage, addressing customer concerns, and enforcing safety and labor policies. A strong merchandising sense and ability to multitask are essential for success.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Tools

POS system

Job description

TJ Maxx in Nashua, NH seeks a frontline leader to promote an excellent customer experience. You will oversee a team of Associates at front of store, ensure prompt service, and support loyalty programs while maintaining a clean, organized selling floor.

Responsibilities include training Associates, managing POS coverage, addressing customer concerns, and enforcing safety and labor policies. A strong merchandising sense and ability to multitask are essential for success.