Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Nashua (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Health care (medical/dental/vision)

HSA

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Front of Store Leader for the TJ Maxx Nashua store. You will oversee Associates to deliver prompt, courteous service, promote loyalty programs, and maintain a clean, organized environment.

You’ll train and coach staff, assign registers, respond to customer concerns, and support store goals through effective leadership. Responsibilities include ensuring compliance with labor laws, promoting safety, and driving customer satisfaction across all shifts and

Qualifications

• Availability for a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multi-task effectively.
• Strong communication and organizational skills.
• Able to adapt to changes in direction or unexpected situations.
• Team player; able to train others.
• Minimum 1 year retail and 6 months leadership experience.

Responsibilities

• Promote an excellent customer experience and loyalty program participation.
• Lead front-of-store team with prompt, courteous service.
• Coach and mentor Associates on front-end principles.
• Allocate registers and manage POS coverage and breaks.
• Ensure adherence to labor laws and store policies.
• Address customer concerns promptly and maintain store cleanliness.
• Promote safety and shrink reduction goals.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Training others

Team player

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a Front of Store Leader for the TJ Maxx Nashua store. You will oversee Associates to deliver prompt, courteous service, promote loyalty programs, and maintain a clean, organized environment.

You’ll train and coach staff, assign registers, respond to customer concerns, and support store goals through effective leadership. Responsibilities include ensuring compliance with labor laws, promoting safety, and driving customer satisfaction across all shifts and