Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Farmington (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJ Maxx store in Farmington, CT, part of The TJX Companies, Inc., seeks a team-oriented leader to oversee front-of-store operations and promote a top-notch customer experience. You will mentor associates, coordinate POS coverage, and drive loyalty initiatives in a fast-paced retail environment.

Flexible scheduling including nights and weekends is required, with emphasis on strong merchandising, communication, and teamwork.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Job description

The TJ Maxx store in Farmington, CT, part of The TJX Companies, Inc., seeks a team-oriented leader to oversee front-of-store operations and promote a top-notch customer experience. You will mentor associates, coordinate POS coverage, and drive loyalty initiatives in a fast-paced retail environment.

Flexible scheduling including nights and weekends is required, with emphasis on strong merchandising, communication, and teamwork.