Customer Experience Lead — Flexible Schedule

The TJX Companies, Inc.; Killingly (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays/vacation/sick

Disability insurance

Job summary

The TJX Companies, Inc. seeks a Front-of-Store Leader to oversee Associates and champion an outstanding customer experience at our TJ Maxx location in Killingly, CT. You will lead by example, promote loyalty programs, and ensure a clean, organized store while balancing shifts and POS coverage.

Ideal candidates bring 1 year of retail leadership experience, strong communication, and a proven ability to train and mentor teams, delivering friendly, efficient service in a fast-paced environment.

Responsibilities

• Promote an excellent customer experience and lead by example in front-of-store operations.
• Oversee a team of Associates ensuring prompt, courteous service and loyalty program promotions.
• Train and mentor Associates on front-end principles and personalized customer interactions.
• Assign registers, support POS coverage, and coordinate breaks for all Associates.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks align with store plan and adapt priorities as needed.
• Communicate priorities clearly with management and Associates; provide progress updates.
• Recognize staff performance and provide constructive feedback.
• Collaborate with Management on training needs to boost effectiveness.
• Ensure compliance with labor laws and store policies.
• Promote safety and maintain a secure store environment.
• Support store shrink reduction initiatives and loyalty programs.

Job description

The TJX Companies, Inc. seeks a Front-of-Store Leader to oversee Associates and champion an outstanding customer experience at our TJ Maxx location in Killingly, CT. You will lead by example, promote loyalty programs, and ensure a clean, organized store while balancing shifts and POS coverage.

Ideal candidates bring 1 year of retail leadership experience, strong communication, and a proven ability to train and mentor teams, delivering friendly, efficient service in a fast-paced environment.