Customer Experience Lead (Front End & Training)

The TJX Companies, Inc.; Dubuque (IA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Paid parental leave

Life insurance

Job summary

The TJX Companies, Inc. is seeking a front-end leader for Marshalls at Store 1668 in Dubuque, IA. You will promote an outstanding customer experience, oversee the front-of-store team, and coach Associates on loyalty programs and service standards.

You will lead by example, ensure a clean, organized store, and train staff on how to personalize customer experiences while driving sales and program adoption. Flexible scheduling and strong teamwork are essential.

Qualifications

• Strong communication and interpersonal skills essential for supervising and training Associates.
• Experience in retail with merchandising or customer-service focus is preferred.
• Ability to adapt to a fast-paced environment and manage priorities.

Responsibilities

• Promote an excellent customer experience across store operations.
• Oversee front-of-store team and ensure prompt, courteous service and loyalty-program promotion.
• Lead by example, maintain a clean and organized store, and mentor Associates.
• Train and coach Associates on front-end principles and customer personalization.
• Assign registers, plan breaks, and coordinate coverage during shifts.
• Address customer concerns promptly and communicate priorities to the team.
• Ensure compliance with store policies, labor laws, and safety procedures.

Skills

Strong communication

Customer service

Leadership

Multi-tasking

Team player

Job description

The TJX Companies, Inc. is seeking a front-end leader for Marshalls at Store 1668 in Dubuque, IA. You will promote an outstanding customer experience, oversee the front-of-store team, and coach Associates on loyalty programs and service standards.

You will lead by example, ensure a clean, organized store, and train staff on how to personalize customer experiences while driving sales and program adoption. Flexible scheduling and strong teamwork are essential.