Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Deptford Township (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

TJ Maxx in Deptford, NJ is seeking a Front End Leader to supervise Associates at the front of the store, promoting outstanding customer service and loyalty programs. You will train, coach, and coordinate POS coverage, while ensuring a safe, efficient shopping environment.

The role requires flexible scheduling, merchandising know-how, and strong communication skills. Competitive benefits and a clear path for growth are offered.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience at front of store.
• Oversees a team of Associates and ensures prompt, courteous service.
• Maintains a clean and organized store.
• Promotes loyalty programs and safety.
• Assigns registers and coordinates breaks for Associates.
• Addresses customer concerns promptly and ensures positive experiences.
• Trains and coaches Associates on front end principles.
• Ensures adherence to labor laws, policies, and procedures.
• Supports store shrink reduction goals and programs.
• Other duties as assigned.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Leadership

Training

Job description

TJ Maxx in Deptford, NJ is seeking a Front End Leader to supervise Associates at the front of the store, promoting outstanding customer service and loyalty programs. You will train, coach, and coordinate POS coverage, while ensuring a safe, efficient shopping environment.

The role requires flexible scheduling, merchandising know-how, and strong communication skills. Competitive benefits and a clear path for growth are offered.