Retail Customer Experience Lead & Trainer

The TJX Companies, Inc.; Union (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Healthcare options

Job summary

TJ Maxx in Union, NJ is seeking a front-of-store leader to guide Associates and deliver an exceptional customer experience. You will oversee daily operations, assign tasks, train new staff, and coordinate breaks while promoting loyalty programs and store standards.

The role emphasizes teamwork, strong communication, merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Flexible schedule and weekend availability are required.

Qualifications

• 1 year of retail experience with leadership exposure.
• Strong communication and organizational skills.
• Ability to train and mentor Associates.

Responsibilities

• Oversee front-of-store operations and provide prompt, courteous service.
• Lead by example and train Associates on customer experience.
• Assign registers and manage POS coverage and breaks.
• Address customer concerns and maintain store standards.
• Promote loyalty programs and safety compliance.

Skills

Customer service

Merchandising knowledge

Multitasking

Communication skills

Team leadership

Training others

Job description

TJ Maxx in Union, NJ is seeking a front-of-store leader to guide Associates and deliver an exceptional customer experience. You will oversee daily operations, assign tasks, train new staff, and coordinate breaks while promoting loyalty programs and store standards.

The role emphasizes teamwork, strong communication, merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Flexible schedule and weekend availability are required.