Customer Experience Lead & Front End Coach

The TJX Companies, Inc.; Minnetonka (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in Minnetonka, MN is seeking a front-end leader to oversee a team of Associates and promote an outstanding customer experience. You will ensure courteous service, support POS coverage, and coach staff on loyalty programs while maintaining a clean, compliant store environment.

Availability for flexible schedules including nights and weekends is required. The role emphasizes teamwork, merchandising know-how, and strong communication with peers and management.

Qualifications

• 1 year retail and 6 months of leadership experience
• Promotes loyalty programs and customer experience
• Ensures adherence to labor laws and store policies
• Trains Associates on front-end principles and customer service

Responsibilities

• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates with management and Associates on priorities; provides progress updates
• Promotes safety awareness and maintains a safe environment
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and programs

Skills

Customer service

Team leadership

Training & mentoring

Merchandising basics

Communication

Job description

The TJX Companies, Inc. in Minnetonka, MN is seeking a front-end leader to oversee a team of Associates and promote an outstanding customer experience. You will ensure courteous service, support POS coverage, and coach staff on loyalty programs while maintaining a clean, compliant store environment.

Availability for flexible schedules including nights and weekends is required. The role emphasizes teamwork, merchandising know-how, and strong communication with peers and management.