Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Concord (NC); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

health/dental

paid time off

scholarship program

Job summary

Marshalls in Concord, NC seeks a front-of-store leader to promote an excellent customer experience and support store operations. You’ll supervise Associates, train on front-end principles, and ensure loyalty programs and safety standards are followed.

Open to a flexible schedule including nights and weekends; benefits include associate discount, health/dental, 401(k) contributions, and paid time off. TJX Companies fosters diversity and development in a Fortune 100 off-price retailer.

Qualifications

• Experience delivering excellent customer service in a retail setting.
• Ability to train and mentor Associates on front-end principles.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Promotes an excellent customer experience and loyalty program participation.
• Oversees a team of Associates at front of store and assigns tasks.
• Trains and coaches Associates on personalizing the customer experience.
• Ensures adherence to labor laws, policies, and store procedures.
• Maintains a clean, safe store environment and supports POS coverage.

Skills

Communication skills

Organizational skills

Team player

Multitasking

Leadership

Job description

Marshalls in Concord, NC seeks a front-of-store leader to promote an excellent customer experience and support store operations. You’ll supervise Associates, train on front-end principles, and ensure loyalty programs and safety standards are followed.

Open to a flexible schedule including nights and weekends; benefits include associate discount, health/dental, 401(k) contributions, and paid time off. TJX Companies fosters diversity and development in a Fortune 100 off-price retailer.