Retail Front-End Lead & Customer Experience Coach

The TJX Companies, Inc.; Wilmington (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits (medical/dental/vision

Paid holidays

Training and development

Job summary

Marshalls at The TJX Companies, Inc. in Wilmington, NC is seeking a front-of-store leader who promotes outstanding customer service and mentors Associates to uphold loyalty programs and store standards.

You will supervise front-end operations, coach Associates, and help ensure a welcoming environment that reflects TJX values. Join a dynamic team within a Fortune 100 company, with opportunities to grow in Off-Price retail.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge.
• Ability to multi-task efficiently.
• Excellent communication and organizational skills.
• Team player with leadership potential.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures adherence to labor laws and store policies.
• Promotes loyalty programs and safety awareness.

Skills

Merchandising techniques

Leadership experience

Communication skills

Multi-tasking

Team player

Training others

Job description

Marshalls at The TJX Companies, Inc. in Wilmington, NC is seeking a front-of-store leader who promotes outstanding customer service and mentors Associates to uphold loyalty programs and store standards.

You will supervise front-end operations, coach Associates, and help ensure a welcoming environment that reflects TJX values. Join a dynamic team within a Fortune 100 company, with opportunities to grow in Off-Price retail.