Customer Experience Lead & Trainer

The TJX Companies, Inc.; Norfolk (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Job summary

Marshalls at The TJX Companies, Inc. is seeking a leader to oversee front-end associates and promote an exceptional customer experience at the Norfolk location. You will train and mentor associates, coordinate POS coverage, and ensure adherence to store priorities and safety standards.

The role requires the ability to train others, strong communication, and a customer-focused mindset. Flexible scheduling including nights and weekends is expected as part of this position.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and work effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Multitasking

Communication

Job description

Marshalls at The TJX Companies, Inc. is seeking a leader to oversee front-end associates and promote an exceptional customer experience at the Norfolk location. You will train and mentor associates, coordinate POS coverage, and ensure adherence to store priorities and safety standards.

The role requires the ability to train others, strong communication, and a customer-focused mindset. Flexible scheduling including nights and weekends is expected as part of this position.