Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Concord (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Job summary

Marshalls in Concord, NC is seeking a front-of-store leader to ensure an outstanding customer experience while guiding a team of Associates. You will train staff on loyalty programs, manage POS coverage, and maintain store standards. A strong focus on merchandising, communication, and teamwork is required to drive results.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity. Competitive benefits and a supportive TJX environment accompany the position.

Qualifications

• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead a team at the front of store.
• Train and mentor Associates on front end principles and loyalty programs.
• Coordinate POS coverage, breaks, and store tasks to meet plan.
• Address customer concerns promptly and maintain a clean, safe store.
• Communicate priorities to management and staff with regular updates.
• Support safety, labor compliance, and adherence to policies.

Skills

Leadership

Customer service

Communication

Merchandising

Training others

Job description

Marshalls in Concord, NC is seeking a front-of-store leader to ensure an outstanding customer experience while guiding a team of Associates. You will train staff on loyalty programs, manage POS coverage, and maintain store standards. A strong focus on merchandising, communication, and teamwork is required to drive results.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity. Competitive benefits and a supportive TJX environment accompany the position.