Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Durham (NC); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid time off

Scholarship program

Credit union

Job summary

Marshalls, part of The TJX Companies, is seeking a store leadership role in Durham, NC. You will oversee front-end associates, ensure outstanding customer service, and promote loyalty programs while maintaining store standards and safety.

The position requires at least 1 year in retail and 6 months in a leadership capacity, with strong communication and multitasking abilities. A flexible schedule including nights and weekends is expected; benefits and discounts apply.

Qualifications

• At least 1 year of retail experience and 6 months of leadership experience.
• Strong communication and customer service skills.
• Ability to multitask and work flexible schedules.

Responsibilities

• Promotes an excellent customer experience at the front of the store.
• Trains and mentors associates on front-end principles and loyalty programs.
• Manages register assignments and POS coverage, and coordinates breaks.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures adherence to labor laws, policies, and safety procedures.

Skills

Customer service

Leadership

Merchandising

Communication

Team player

Tools

POS system

Job description

Marshalls, part of The TJX Companies, is seeking a store leadership role in Durham, NC. You will oversee front-end associates, ensure outstanding customer service, and promote loyalty programs while maintaining store standards and safety.

The position requires at least 1 year in retail and 6 months in a leadership capacity, with strong communication and multitasking abilities. A flexible schedule including nights and weekends is expected; benefits and discounts apply.