Customer Experience Lead — Front End & Training

RiseMe; City of Rochester (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays

Scholarship program

Life insurance

Job summary

TJX Companies in Rochester, NY is seeking a front-end leadership role to promote an exceptional customer experience and mentor Associates. You’ll lead by example, manage register coverage, and coordinate breaks while upholding store guidelines and loyalty initiatives.

Ideal candidates bring at least 1 year of retail experience with leadership exposure, strong communication, and the ability to multitask in a fast-paced environment. A team-driven, safety-conscious mindset is essential.

Qualifications

• 1 year of retail experience and 6 months in a leadership role
• Strong communication and organizational skills
• Ability to multi-task and adapt to change
• Knowledge of merchandising techniques

Responsibilities

• Promote excellent customer experience at front of store
• Lead a team of Associates, assign registers, coordinate breaks
• Train and mentor Associates on front-end principles
• Support loyalty programs and safety compliance
• Ensure store operations align with policies

Skills

Retail leadership

Customer service

Merchandising

Communication

Teamwork

Job description

TJX Companies in Rochester, NY is seeking a front-end leadership role to promote an exceptional customer experience and mentor Associates. You’ll lead by example, manage register coverage, and coordinate breaks while upholding store guidelines and loyalty initiatives.

Ideal candidates bring at least 1 year of retail experience with leadership exposure, strong communication, and the ability to multitask in a fast-paced environment. A team-driven, safety-conscious mindset is essential.