Customer Experience Lead - Front End & Training

TJX; Dayville (CT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays

Job summary

TJX Stores in Dayville, CT seeks a front-end leader to oversee Associates and deliver an excellent customer experience. You will train staff, manage POS coverage, and promote loyalty programs while upholding store standards and safety.

The role requires 1 year of retail experience and 6 months of leadership experience, strong communication, and multi-tasking in a fast-paced environment. Competitive hourly pay and benefits are offered.

Qualifications

• Strong understanding of merchandising techniques.
• Excellent customer service experience.
• Clear communication and organizational skills.
• Ability to lead and train a team.

Responsibilities

• Oversees a team of associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and mentors associates on front-end principles and personalizing the customer experience.
• Manages POS coverage and coordinates breaks; addresses customer concerns promptly.
• Ensures adherence to store policies, safety, and labor laws.
• Collaborates with management to meet store goals and shrink reduction programs.

Skills

Merchandising knowledge

Customer service

Communication skills

Team leadership

Multi-tasking

Job description

TJX Stores in Dayville, CT seeks a front-end leader to oversee Associates and deliver an excellent customer experience. You will train staff, manage POS coverage, and promote loyalty programs while upholding store standards and safety.

The role requires 1 year of retail experience and 6 months of leadership experience, strong communication, and multi-tasking in a fast-paced environment. Competitive hourly pay and benefits are offered.