Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Boone (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Job summary

The TJX Companies, Inc. in Boone, NC is seeking a front-end leadership role to promote an excellent customer experience and coach Associates on loyalty programs. You will manage registers, coordinate breaks, and ensure store operations align with policy and safety standards.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership exposure, with strong communication and merchandising skills to drive sales and customer satisfaction.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking in a fast-paced retail environment.
• Team player able to train others and support store priorities.
• Strong understanding of merchandising techniques and customer service.

Responsibilities

• Promote excellent customer experience and front-of-store leadership.
• Lead Associates, assign registers, and coordinate breaks for coverage.
• Coach on personalized customer service and loyalty programs.
• Ensure adherence to labor laws and store policies.
• Support training needs and maintain a clean, organized store environment.

Skills

Strong communication skills

Organizational skills

Multi-tasking

Team player

Able to train others

Merchandising knowledge

Job description

The TJX Companies, Inc. in Boone, NC is seeking a front-end leadership role to promote an excellent customer experience and coach Associates on loyalty programs. You will manage registers, coordinate breaks, and ensure store operations align with policy and safety standards.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership exposure, with strong communication and merchandising skills to drive sales and customer satisfaction.