Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Albany (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

HSA

Life insurance

Paid holidays

Job summary

The Marshalls store in Albany, OR, part of The TJX Companies, Inc., is seeking a front-end leader to deliver excellent customer service, supervise associates, and support loyalty programs. You will lead by example, ensuring a positive shopping experience and a well-organized store.

You will mentor colleagues, train on front-end principles, and coordinate POS coverage while upholding labor laws and safety standards. This role offers a competitive hourly wage and benefits.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Able to train others
• Flexibility to work nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Promotes credit and loyalty programs

Skills

Customer service

Leadership

Merchandising

Communication

Team player

Job description

The Marshalls store in Albany, OR, part of The TJX Companies, Inc., is seeking a front-end leader to deliver excellent customer service, supervise associates, and support loyalty programs. You will lead by example, ensuring a positive shopping experience and a well-organized store.

You will mentor colleagues, train on front-end principles, and coordinate POS coverage while upholding labor laws and safety standards. This role offers a competitive hourly wage and benefits.