Customer Experience Lead — Front End & Team Training

The TJX Companies, Inc.; Town of Amherst (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Life insurance

Paid holidays

Job summary

Marshalls in Amherst, NY, part of The TJX Companies, is seeking a store leadership associate to promote excellent customer experiences and lead front-of-store teams. You will train Associates, coordinate POS coverage, and ensure adherence to store plans while maintaining a positive and organized environment.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising skills, multitasking ability, and excellent communication.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Promote an excellent customer experience and lead front-of-store activities.
• Oversee Associates, ensure courteous service and loyalty programs participation.
• Train and mentor Associates on front-end principles and customer personalization.
• Coordinate registers, POS coverage, and breaks while managing tasks per store plan.
• Address customer concerns promptly and maintain a positive store environment.

Skills

Leadership

Customer service

Merchandising

Multi-tasking

Communication

Job description

Marshalls in Amherst, NY, part of The TJX Companies, is seeking a store leadership associate to promote excellent customer experiences and lead front-of-store teams. You will train Associates, coordinate POS coverage, and ensure adherence to store plans while maintaining a positive and organized environment.

The role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising skills, multitasking ability, and excellent communication.