Customer Experience Lead & Front End Trainer

The TJX Companies, Inc.; Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to promote an outstanding customer experience. You will supervise a team of associates, ensure courteous service, and drive loyalty-program adoption in a fast-paced retail environment.

Available to work flexible hours, including nights and weekends, you will mentor staff, coordinate POS coverage, and uphold store standards while supporting management initiatives and safety practices.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Promotes an excellent customer experience and oversees front-of-store Associates.
• Leads by example, ensures prompt, courteous service and loyalty-program promotion.
• Trains and mentors Associates on front-end principles.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Addresses customer concerns and maintains a positive store experience.
• Ensures tasks align with store plans and communicates priorities to the team.
• Promotes safety, labor compliance, and shrink-reduction goals.
• Collaborates with management on training needs and performance feedback.
• Supports and participates in continuous improvement efforts.

Skills

Merchandising

Communication

Organizational skills

Multi-tasking

Train others

Team player

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to promote an outstanding customer experience. You will supervise a team of associates, ensure courteous service, and drive loyalty-program adoption in a fast-paced retail environment.

Available to work flexible hours, including nights and weekends, you will mentor staff, coordinate POS coverage, and uphold store standards while supporting management initiatives and safety practices.