Customer Experience Lead & Front-End Trainer

Winners Merchants International, L.P.; El Paso (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

HSA

Paid holidays

Life insurance

Job summary

Marshalls in El Paso, TX, is seeking a Customer Service Leader to supervise front-end operations and drive a positive guest experience. You will mentor Associates, oversee POS coverage, and ensure loyalty programs are promoted while maintaining a clean, organized store.

The role requires strong merchandising knowledge, multitasking, and the ability to train others. Flexibility for nights and weekends is essential, with a focus on teamwork and store safety.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Ability to train others
• Flexible schedule including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Training

Merchandising

Communication

Multi-tasking

Flexibility

Attention to detail

Job description

Marshalls in El Paso, TX, is seeking a Customer Service Leader to supervise front-end operations and drive a positive guest experience. You will mentor Associates, oversee POS coverage, and ensure loyalty programs are promoted while maintaining a clean, organized store.

The role requires strong merchandising knowledge, multitasking, and the ability to train others. Flexibility for nights and weekends is essential, with a focus on teamwork and store safety.