Customer Experience Lead | Front End & Team Training

The TJX Companies, Inc.; Tuscaloosa (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Tuscaloosa to lead front-end operations and deliver an outstanding customer experience. You will supervise Associates, train team members, and coordinate POS coverage while promoting loyalty programs and store goals.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multitask in a dynamic, discount retail environment. The role offers an on-site, full-time schedule with potential for development.

Qualifications

• Flexible schedule, including nights and weekends.
• Strong merchandising techniques.
• Capable of multitasking in a fast-paced store.
• Strong communication and organizational skills with attention to detail.
• Able to adapt to changes in direction or unexpected situations.
• Team player, collaborates with peers and supervisors.
• Able to train other associates on front-end principles.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience at the front of the store.
• Leads associates to ensure prompt, courteous service and loyalty-program promotion.
• Trains and mentors associates on front-end principles and loyalty programs.
• Owns register assignment, POS coverage, and break scheduling.
• Addresses customer concerns promptly to maintain a positive experience.
• Ensures tasks align with store plan and priorities are set.
• Communicates priorities and progress with management and staff.
• Provides recognition and constructive feedback to the team.
• Partners with management on training needs to improve effectiveness.
• Ensures adherence to labor laws and store policies.
• Promotes safety and a safe store environment.
• Supports store shrink reduction goals.

Skills

Flex schedule

Merchandising

Multitasking

Communication

Adaptability

Team player

Train others

Retail leadership

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Tuscaloosa to lead front-end operations and deliver an outstanding customer experience. You will supervise Associates, train team members, and coordinate POS coverage while promoting loyalty programs and store goals.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multitask in a dynamic, discount retail environment. The role offers an on-site, full-time schedule with potential for development.