Customer Experience Lead — Front End & Team Training

The TJX Companies, Inc.; Saint Louis Park (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Job summary

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leader to promote a positive customer experience at our Saint Louis Park store. You will supervise Associates, ensure courteous service, and support loyalty programs while modeling integrity and teamwork.

Responsibilities include training, scheduling, POS coverage, safety, and collaboration with management to meet store goals. Prior retail and leadership experience is preferred; flexible nights and weekends required.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Merchandising techniques

Multitasking

Communication skills

Organizational skills

Train others

Leadership experience

Retail experience

Job description

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leader to promote a positive customer experience at our Saint Louis Park store. You will supervise Associates, ensure courteous service, and support loyalty programs while modeling integrity and teamwork.

Responsibilities include training, scheduling, POS coverage, safety, and collaboration with management to meet store goals. Prior retail and leadership experience is preferred; flexible nights and weekends required.