Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Ponderay (ID); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays

Job summary

TJ Maxx is seeking a front-end supervisor to promote an excellent customer experience and lead store Associates. You will model strong service, train staff, and coordinate POS coverage while ensuring adherence to policies.

The role requires nights/weekends flexibility, merchandising knowledge, and the ability to train others. Join a team focused on growth, diversity, and a strong benefits package.

Qualifications

• Strong merchandising knowledge and ability to apply in-store tactics.
• Ability to multitask across responsibilities with attention to detail.
• Effective communication and organizational skills.
• Team-oriented with readiness to train peers and lead peers.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team player

Train others

Leadership experience

Job description

TJ Maxx is seeking a front-end supervisor to promote an excellent customer experience and lead store Associates. You will model strong service, train staff, and coordinate POS coverage while ensuring adherence to policies.

The role requires nights/weekends flexibility, merchandising knowledge, and the ability to train others. Join a team focused on growth, diversity, and a strong benefits package.