Customer Experience Lead | Front-End & Loyalty Champion

The TJX Companies, Inc.; Gretna (NE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match or contributions

Medical/dental/vision benefits

Life insurance

Job summary

The TJ Maxx is seeking a front-of-store leader to oversee Associates, deliver excellent customer service, and promote loyalty programs. You will train and mentor staff, manage POS coverage, and maintain a clean, organized store while upholding safety and labor standards.

Required are 1 year of retail experience and at least 6 months in leadership, with strong merchandising and communication skills. The role offers a flexible schedule, including nights and weekends, with a competitive hourly wage

Qualifications

• 1 year retail experience and 6 months leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to train others
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Job description

The TJ Maxx is seeking a front-of-store leader to oversee Associates, deliver excellent customer service, and promote loyalty programs. You will train and mentor staff, manage POS coverage, and maintain a clean, organized store while upholding safety and labor standards.

Required are 1 year of retail experience and at least 6 months in leadership, with strong merchandising and communication skills. The role offers a flexible schedule, including nights and weekends, with a competitive hourly wage