Front End Leader - Elevate Customer Experience

The TJX Companies, Inc.; Saint Louis Park (MN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) contributions

Cell phone discounts

Credit union memberships

Referral bonuses

Job summary

TJ Maxx in Saint Louis Park, MN is seeking a Front End Team Lead to promote an outstanding customer experience and oversee Associates at the front of the store. You will model service, train staff, and coordinate POS coverage while ensuring a clean, organized store and adherence to policies.

You will lead by example, coach peers, and drive loyalty programs and store priorities. Flexibility to work nights and weekends is required, with opportunities for growth within a Fortune 100 company.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Merchandising

Multitasking

Communication skills

Teamwork

Training abilities

Job description

TJ Maxx in Saint Louis Park, MN is seeking a Front End Team Lead to promote an outstanding customer experience and oversee Associates at the front of the store. You will model service, train staff, and coordinate POS coverage while ensuring a clean, organized store and adherence to policies.

You will lead by example, coach peers, and drive loyalty programs and store priorities. Flexibility to work nights and weekends is required, with opportunities for growth within a Fortune 100 company.