Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Columbus (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Job summary

The TJ Maxx team at USA TJ Maxx Store 0591 Columbus OH is seeking a front-end supervisor with strong customer service and leadership skills. You will oversee associates, manage registers, and support loyalty program promotion while ensuring a positive shopping experience.

This role requires mentoring others and upholding store standards. Available to work nights and weekends with a competitive hourly rate and comprehensive benefits package.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others.

Responsibilities

• Promote an excellent customer experience and lead by example on the front end.
• Assign registers, coordinate breaks, and ensure adequate POS coverage.
• Encourage loyalty programs and promote credit options.
• Address customer concerns promptly to ensure satisfaction.
• Maintain store cleanliness, safety, and adherence to policies.
• Support management with training and performance feedback.
• Collaborate with associates to meet store goals and plan.
• Assist in merchandising and promotional activities.

Skills

Customer service

Communication

Teamwork

Leadership training

Merchandising

Job description

The TJ Maxx team at USA TJ Maxx Store 0591 Columbus OH is seeking a front-end supervisor with strong customer service and leadership skills. You will oversee associates, manage registers, and support loyalty program promotion while ensuring a positive shopping experience.

This role requires mentoring others and upholding store standards. Available to work nights and weekends with a competitive hourly rate and comprehensive benefits package.