Customer Experience Lead — Front-End & Team Coaching

Burlington; Newnan (GA); On-site; USD 16,000 - 23,000; Full time

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead in Newnan, GA. You will lead front-end operations, coach associates, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes exceptional service, teamwork, and operational accuracy throughout shifts, including nights, weekends, and holidays. You will handle transactions, resolve issues, and partner with leadership to improve service standards while maintaining Burlington’s values and

Qualifications

• Strong customer service mindset with a focus on helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead in Newnan, GA. You will lead front-end operations, coach associates, and ensure the sales floor is organized and ready to serve customers.

The role emphasizes exceptional service, teamwork, and operational accuracy throughout shifts, including nights, weekends, and holidays. You will handle transactions, resolve issues, and partner with leadership to improve service standards while maintaining Burlington’s values and