Retail Customer Experience Lead - Front-End Ops & Coaching

Burlington; Canton (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Flexible hours

Job summary

Burlington Stores in Canton, GA is hiring a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will lead by example, coordinate daily tasks, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires strong communication, problem-solving, and the ability to adapt priorities in a fast-paced retail environment. Benefits include associate discounts and opportunities for growth.

Qualifications

• 1+ years of retail experience preferred.
• Proven leadership and coaching abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Direct associates during shifts and manage front-end operations.
• Troubleshoot register issues to minimize service disruptions.
• Resolve customer concerns and escalate when needed.
• Assist merchandise flow and maintain stock organization.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Burlington Stores in Canton, GA is hiring a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will lead by example, coordinate daily tasks, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires strong communication, problem-solving, and the ability to adapt priorities in a fast-paced retail environment. Benefits include associate discounts and opportunities for growth.