Customer Experience Lead: Front-End Ops & Service

Burlington Stores; Newnan (GA); Sur place; USD 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Associate discount

Medical coverage

401(k) plan

Flexible hours

Résumé du poste

Burlington Stores in Newnan is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead associates on shifts. You will model Burlington’s customer-first mindset while ensuring smooth checkout flows, accurate transactions, and strong service recovery.

Join a hands-on leadership team that values teamwork, adaptability, and operational excellence. Competitive wages, associate discounts, and benefits accompany a stable retail career.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.
• Willingness to work nights, weekends, and holidays.

Responsabilités

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escape issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Connaissances

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Description du poste

Burlington Stores in Newnan is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead associates on shifts. You will model Burlington’s customer-first mindset while ensuring smooth checkout flows, accurate transactions, and strong service recovery.

Join a hands-on leadership team that values teamwork, adaptability, and operational excellence. Competitive wages, associate discounts, and benefits accompany a stable retail career.